Refund and Returns Policy

Effective Date: December 7, 2024

At TinooFashion, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer the following return and refund policy:

1. Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

We do not accept returns on:

• Custom or personalized items.
• Clearance or final sale items.
• Items that have been used or washed.

3. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be issued to your original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you receive a defective or damaged item, we will offer an exchange for the same product or a similar one at no additional charge. Please contact us within 7 days of receiving the damaged item to arrange an exchange.

5. How to Return an Item

To initiate a return, please email us at info@tinoofashion.net with your order number and reason for the return. We will provide return instructions and the return address.

6. Contact Information

For questions regarding returns or refunds, please contact us:

• Street: 1242 Morning Glory Cir, Tupelo, Mississippi
• Phone Number: (662) 680-9876
• Email: info@tinoofashion.net